Politique de remboursement

At Zorvexq, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Right of Withdrawal (EU Customers)

As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

Return Conditions

To be eligible for a return, items must be:

• Unused and in their original condition
  
• In the original packaging with all accessories and labels intact

Return Shipping

Return shipping costs are the responsibility of the buyer, unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we will process your refund within 14 days. The refund will be issued to your original payment method.

Exceptions

The right of withdrawal does not apply to: 

• Custom or personalized products
  
• Hygiene items (if unsealed)
  
• Digital products that have been accessed or downloaded

To initiate a return, please contact us at: yamigues05@hotmail.com